Last updated: 21 August 2026
This Privacy Policy explains how Yoclez Store collects, uses, and shares personal information when you browse yoclez.co.uk, place an order, create an account, or contact us.
Personal Information We Collect
- Contact and delivery details, such as name, email, phone number, billing address, and shipping address.
- Order and transaction details, including products viewed, purchased, returned, or cancelled.
- Account information and preferences.
- Messages and support information you send to us.
- Device, browser, IP address, cookie, and site-usage information.
- Payment confirmation and limited payment information supplied by our payment processors; complete card details are not stored on our own servers.
How information is collected
Information may be provided directly by you, collected automatically through cookies and site technology, or received from service providers that support payments, hosting, security, analytics, fulfilment, delivery, and customer service.
How we use information
- Process payments, fulfil and deliver orders, and manage returns or exchanges.
- Operate accounts, remember preferences, and improve the website and products.
- Provide customer and warranty support.
- Prevent fraud, protect the website, and comply with legal obligations.
- Send marketing only where permitted; promotional messages include an unsubscribe method.
When information is shared
We may share necessary information with service providers and partners that perform payment processing, hosting, analytics, customer support, fulfilment, delivery, fraud prevention, and professional services. We may also disclose information where required by law or in connection with a legitimate business transaction. We do not sell customer contact details.
Cookies, security, and third-party links
Cookies and similar technologies help the site function, remember choices, understand usage, and protect transactions. We use reasonable administrative and technical safeguards, but no internet transmission is completely secure. Third-party websites linked from this site operate under their own privacy policies.
Children
The store is not intended for children, and we do not knowingly collect personal information from children below the applicable age of consent.
Your UK data-protection rights
Subject to applicable law, you may request access, correction, deletion, portability, restriction, or objection to certain processing, and may withdraw consent where processing relies on consent. We may need to verify your identity before responding.
Contact
For privacy questions or rights requests, email cs@yoclez.co.uk.